Tentang pekerjaan
Tanggung Jawab:
- Respond to questions about products, services, pricing, and company policies via phone, email, live chat, or in person.
- Listen to customer grievances empathetically and handle returns, exchanges, refunds, or service adjustments.
- Take new orders, handle billing details, collect payments, and update customer account information.
- Log detailed notes of customer interactions, inquiries, and resolved issues in the company’s CRM system.
- Transfer complex technical problems or unresolved complaints to senior staff, management, or specialized departments
Kualifikasi:
- A high school diploma or equivalent is required for most entry-level positions.
- Most roles provide short-term on-the-job training to learn company systems and policies.
- Basic computer literacy, familiarity with point-of-sale (POS) systems, and software navigation are often necessary.
- Use clear, concise language when speaking or writing to build trust.
- Think critically to identify complaints and find creative solutions.
- Fully hear and understand customer needs rather than just waiting to reply.
- Maintain a calm and positive attitude, especially with frustrated individuals.