Tentang pekerjaan
Tanggung Jawab:
- Monitor chat channels and initiate chat conversations with (potential) customers to offer assistance, answer questions, and provide product or service information.
- Collaborate with other teams such as sales, marketing, and customer success to identify opportunities for proactive engagement with customers through chat.
- Gather feedback from customers and improve the user experience.
Kualifikasi:
- Attention to detail and comfortable with targets.
- Excellent communication skills, written and verbal.
- Creative thinking and problem-solving skills.
- Ability to work independently & in team.