Senior Product Manager

Tanggung Jawab: - Collaborate closely with the leadership team to clarify business strategies and translate them into actionable product directions and long-term roadmaps. - Identify core problems, form product hypotheses, design MVP experiments, and define success metrics. - Analyze market trends, competitive landscape, and the needs of the POS / F&B / retail ecosystem to develop differentiated product strategies. - Leverage usage data and Voice of Customer (VOC) insights to plan and prioritize the product backlog; write user flows, user stories, and acceptance criteria. - Oversee multiple product modules simultaneously (e.g., POS front office, back-office management, inventory, membership/loyalty, reporting, payments integrations). - Drive cross-functional collaboration with Engineering, Design, QA, Customer Success, Sales, and Implementation teams to ensure smooth delivery and minimize execution risks. - Establish and track product KPIs; work with Operations and Customer Success teams to improve adoption, retention, customer satisfaction, and system performance. - Support enterprise clients by evaluating project requirements and defining the balance between custom development and standardized product features. Kualifikasi: Required Qualifications - Strong ability to quickly narrow down problem spaces, identify root causes, and define clear product goals. - Excellent verbal and written communication skills; capable of aligning diverse stakeholders (engineering, business teams, leadership, customers). - Solid knowledge of Agile/Scrum methodologies with demonstrated experience driving iterative improvements. - Proven experience owning product planning, feature design, and end-to-end release cycles. - Understanding of data flows, system architecture, and engineering logic (coding is not required, but you should communicate effectively with technical teams). - Skilled in coordinating cross-functional projects and managing risks. Required Experience - 5+ years of product management experience in SaaS or B2B/B2C software, with ownership of product modules. - Experience in POS, F&B, retail operations, ERP, order/inventory management, or related domains is highly preferred. - Familiarity with API design, data synchronization, third-party payment integrations, e-invoicing, CRM, or platform-to-platform integrations. - Able to adapt to fast-changing environments and reprioritize based on business impact. - Capable of leading teams through ambiguity and defining measurable outcomes. Nice-to-Have - Experience with data tools: SQL, Python, GA, Data Studio, or equivalent analytics tools. - Background in O2O (online–offline integration), restaurant POS, fresh-grocery retail, or multi-branch retail management. - Experience leading platformization or modular system redesign projects. - Knowledge of South East Asia F&B markets is a plus.