Tentang pekerjaan
Tanggung Jawab:
- Serve as the first point of contact for Business User/Employee seeking technical assistance over the phone or email or chat messaging
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by User
- Walk the User through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT Assets or services
- Record events and problems and their resolution in logs/System
- Follow-up and update Business User status and information
- Pass on any feedback or suggestions by Business User/Employee to the appropriate internal team
- Identify and suggest possible improvements on procedures
Kualifikasi:
Manage IT Asset, Software Licenses, Stock Opname, Active Directory
Repair Laptop/PC
Manage Software instalation, configuration and license for laptop/PC
Operate Ticketing System/Service Desk tools
Good Communication
Can manage Office Network and Wifi(Access Point)