Tentang pekerjaan
Tanggung Jawab:
- Oversee daily driver operations to ensure smooth, efficient, and reliable service delivery.
- Manage Fleet and Driver Partners , including onboarding, engagement, performance monitoring, and issue resolution.
- Monitor key operational KPIs such as fleet utilization, driver productivity, trip completion, cancellation, and vehicle availability .
- Identify operational issues, handle escalations, and coordinate timely solutions with relevant teams.
- Ensure driver and fleet compliance with SOPs, safety, service standards, and operational policies .
- Analyze operational data and prepare reports to identify improvement opportunities and support management decisions.
- Lead and coach the Operations team to achieve operational targets and continuously improve driver and customer experience.
Kualifikasi:
- Minimum 8 years of experience in taxi, transportation, fleet, mobility, or related operations.
- Proven experience in managing Fleet Partners and/or Driver Partners.
- Strong understanding of taxi operations, fleet management, driver operations, and partner management.
- Experienced in managing operational teams and multiple stakeholders.
- Strong leadership, communication, negotiation, and problem-solving skills.
- Strong analytical and decision-making skills with a data-driven approach.
- Able to work in a fast-paced operational environment and handle operational escalations effectively.
- High ownership and strong ability to drive operational improvements.