Business Operations

Tanggung Jawab: - Support day-to-day business operations across teams to make sure processes run efficiently and on schedule. - Monitor, analyze, and report key operational metrics (KPIs), and turn the data into actionable insights for management. - Identify bottlenecks in existing workflows and propose process improvements, SOPs, or automation opportunities. - Coordinate cross-functional initiatives with Sales, Product, Finance, and Customer Success teams, from planning to execution. - Prepare regular business reports, dashboards, and presentations for weekly and monthly reviews. - Manage operational tools and data, and maintain their accuracy and consistency across systems (e.g., CRM, spreadsheets, internal tools). - Assist in budgeting, cost tracking, and vendor or partner coordination when needed. - Support ad-hoc strategic projects and business initiatives assigned by the Operations Lead or management. Kualifikasi: - Bachelor’s degree in Business, Management, Industrial Engineering, Economics, or a related field. - 1–3 years of experience in business operations, strategy, consulting, or a similar analytical role. Startup or tech company experience is a plus. - Strong analytical and problem-solving skills, with the ability to work with data and draw clear conclusions. - Proficient in Google Sheets or Excel (pivot tables, lookups, basic formulas). Experience with SQL or BI tools (Looker Studio, Metabase, Tableau) is a plus. - Structured thinker with strong attention to detail and the ability to manage multiple priorities at once. - Excellent communication skills, both written and verbal, in Bahasa Indonesia and English. - Proactive, adaptable, and comfortable working in a fast-paced, ambiguous environment. - Collaborative team player who can work effectively with stakeholders across departments.